An Organizational Behaviour Case Study - What will you do, if you were the Boss?
Bhavin is a team leader of a sales team. Nearly fifteen people report to him. Ramesh, one of them, is a very loyal, engaged and committed employee. He is generally very professional and punctual in completing all the tasks assigned to him. Even the clients are generally delighted with his service - he tries to solve them problems as fast as possible. He equally effective. Once it so happened that Ramesh was engaged in some personal work (which was critical). Bhavin was fully aware about it and had been very supportive to Ramesh. Ramesh was officially on leave because of the same. A potentially profitable client (Let us call her Disha) called Ramesh. Ramesh didn't receive Disha's calls more than once, because of above mentioned condition. That annoyed Disha thinking that Ramesh was not sincere in his work. When Ramesh called back to her, she said that she didn't like his attitude (of not accepting her repeated calls). Ramesh felt very sorry about it. He knew t...